Best Pokies in New South Wales: NSW Guide

Updated August 2026

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Pokies Landscape in New South Wales: Market Size and Usage

Electronic gaming machines — pokies, in the vocabulary every Australian uses — are not a niche product in New South Wales. They are the single largest gambling format in the state by volume of play, spread across three distinct venue types: pubs, registered clubs and the state’s casino. Understanding how that machine population is distributed, how much money moves through it, and what rules govern it is the necessary starting point for anyone comparing venues, opening hours or machine types. This section sets out that landscape: the scale of the market, the economics on both sides of the counter, the regulatory architecture, and the pressure points — cash, traceability and organised crime — that are reshaping it.

Where the Machines Actually Are

Pokies are widely used in Australian pubs, clubs and casinos, and NSW is the jurisdiction where that ubiquity is most visible. The machines are operated in every Australian state, as well as the Australian Capital Territory and the Northern Territory — there is no jurisdiction on the mainland where the format has been legislated out of existence. What varies between jurisdictions is density, venue type and regulation, not presence.

Three venue categories carry the NSW machine population:

• Registered clubs. The club sector — leagues clubs, RSL clubs, workers’ clubs and bowling clubs — is the traditional home of pokies in NSW. Clubs bundle gaming floors with dining, entertainment and membership facilities, and the club model has historically positioned machine revenue as a funding source for community and sporting amenities.
• Hotels and pubs. Publicans operate gaming rooms under licence, typically at a smaller scale per venue than clubs but across a larger number of locations. For most suburban and regional communities, the pub gaming room is the nearest point of access to a machine.
• The casino. NSW’s casino operates under its own statutory regime, separate from the pub and club licensing framework, with its own compliance obligations and — as discussed below — its own penalty regime under the Casino Control Act 1992.

The practical consequence of this distribution is that the "pokies market" in NSW is not one market. A club floor, a pub gaming room and a casino floor answer to different regulators, different licence conditions and different statutory obligations, even though the machines themselves are functionally the same product. When players compare venues — or when regulators assess harm — those structural differences matter more than the branding of the machines on the floor.

The Scale of the Market: What the Numbers Show

The verified figures on electronic gaming machine play in Australia come from the 2020–2021 financial year, and they describe a market of a size that surprises people who have never sat with the numbers.

In FY 2020–2021, Australians placed bets worth almost AUD 150 billion on electronic gaming machines. Against that turnover, total player loss — the amount players lost after wins were paid out — was about AUD 12 billion. Per capita, losses from electronic gaming machines in that year ran to AUD 608 per person.

Those three figures belong together, because together they describe the actual economics of the format. Turnover of near AUD 150 billion is the gross figure: every dollar inserted and re-inserted, counted each time it moves. The AUD 12 billion player loss is what the format actually extracts from its customers in net terms. The gap between the two — the fact that roughly twelve billion of net loss sits underneath one hundred and fifty billion of turnover — is the statistical signature of how pokies work: continuous re-betting of winnings, at machine speed, until the money either exits as a payout or stays as operator revenue.

A second turnover figure circulates for a later period: that pokies generated AUD 191.2 billion in gambling turnover in 2023. This comes from a single source — complyadvantage.com — and should be treated as that source’s claim rather than as an established market statistic. It is reported here as a data point with attribution, not as the market norm, precisely because it has not been corroborated across the standard official datasets.

The same discipline applies to Australia’s share of the world machine population. Sources conflict, and the conflict is not cosmetic: one version puts Australia at 3% of the world’s pub and club poker machines; another puts the country at about 18% of the world’s poker machines. Both figures appear in circulation, they measure overlapping but not identical things (pub and club machines specifically, versus poker machines overall), and they cannot both describe the same reality. What can be said without choosing between them is that Australia’s machine density per capita is, by any international comparison, extreme — whichever share figure is correct, a country of roughly 26 million people operating millions of machines is an outlier, and NSW carries the largest share of that machine population within Australia.

No more recent per-capita or national loss figures than FY 2020–2021 are available in the verified data set. Any figure presented as the "current" annual loss or turnover for NSW specifically should be checked against primary sources — official loss statistics by state and territory are published periodically, and the NSW figures are the relevant ones for this state, but they are not reproduced here because they are not in the verified fact base. The absence is stated plainly rather than papered over with an estimate.

The Economics on the Player’s Side of the Counter

Two structural facts shape the player’s financial position in Australia, and both are frequently misunderstood.

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Winnings are not taxed. A gambler’s winnings in Australia are not taxed. For the overwhelming majority of players, this means money won at a pokie is received in full, with no withholding and no tax obligation on the win itself. This is a genuine structural feature of the Australian system, and it applies whether the win is small or large, at a club, a pub or a casino. (The position can differ for people whose gambling constitutes a business or profession — a narrow category that does not describe recreational play — but for the ordinary player the rule is simple: a win is not income.)

Losses are the norm, not the exception. The other side of the ledger is arithmetic, not opinion. The machine population’s net take is measured in billions per year, and every dollar of that take is a player’s dollar. Turnover near AUD 150 billion with about AUD 12 billion retained means the industry’s revenue is, functionally, a statistically reliable transfer from players to venues. Individual sessions deviate from this in both directions; the aggregate does not. A player budgeting for pokies is budgeting for a product whose published economics state, in aggregate, a net loss per player per year of AUD 608 nationally — and NSW players sit inside that average, not beside it.

The honest framing of "best pokies" in this state, then, is not about which machines beat the house. None do, over time. It is about where and under what conditions play occurs — venue type, opening hours, machine regulation, cashless options and the compliance standards of the operator holding the licence. Those are the variables a player can actually evaluate, and the remainder of this article is organised around them.

The Economics on the Operator’s Side

Taxation of gambling operators in Australia varies by state and by type of gambling service. There is no single national gambling tax; each state and territory sets its own rates, its own tax bases (turnover, net revenue, or a mix) and its own treatment of different gambling products. A dollar of pokie revenue in NSW is taxed on a different schedule than the same dollar in Victoria or Queensland, and differently again from a dollar of wagering revenue or casino table revenue within NSW itself.

For venues, this means machine revenue arrives after a layered set of obligations: state taxation on gaming revenue, licence and regulatory fees, and — increasingly, as detailed below — the compliance costs of anti-money-laundering programs. For players, the tax structure is mostly invisible at the machine, but it explains one thing worth knowing: the vig is set by regulation and venue economics, not by the venue next door competing it away. Machine game design, payout structure and the regulated framework are broadly consistent; venues do not meaningfully compete on the machine’s terms, only on their own — hours, amenities, membership benefits, atmosphere.

Winnings untaxed for players, operators taxed by state and service type: that is the complete picture of who pays what in the NSW pokies economy. The player pays nothing on a win; the venue pays the state out of what the player lost. The state, in turn, is the entity with the largest structural interest in the format’s continuation — a fact that sits uncomfortably beside its role as the format’s regulator, and which shapes the pace and character of every reform discussed below.

The Regulatory Architecture

NSW pokies operate inside a layered regulatory system: Commonwealth law on one tier, state law and licensing on another, and a financial-crime overlay administered federally.

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The Commonwealth layer. The Interactive Gambling Act 2001 is the primary Commonwealth law governing online gambling in Australia, introduced with an explicit harm-minimisation purpose. Its central provision, for present purposes, is that it makes it an offence for online operators to offer real-money gambling to Australian residents. The Act targets operators, not players — the practical consequences of that distinction for online play are dealt with in a later section of this article, which covers the online framework in full. For the land-based landscape, the significance of the IGA is boundary-setting: it confines the legal real-money machine gambling available to NSW residents to licensed physical venues. There are no domestically licensed real-money online casino operators available to Australian players, so the pokies market described in this section — pubs, clubs and the casino — is the entirety of the legal machine-gaming market.

The state layer. Within NSW, machine licensing, venue approvals, trading hours and harm-minimisation measures sit with the state’s liquor and gaming regulator. The Office of Liquor and Gaming Regulation is the relevant authority for gaming licensing and compliance administration. Venue licences carry conditions on machine numbers, operation and player-protection measures, and the regulatory framework distinguishes between the club, hotel and casino sectors as described above.

The casino-specific layer. The casino operates under the Casino Control Act 1992, and an amendment to that Act now allows NSW casino operators to be fined up to AUD 100 million for compliance failures. That ceiling matters beyond the casino itself: it signals the direction of travel in NSW gambling regulation, where penalties have been recalibrated to a scale that a large operator cannot absorb as a routine cost of doing business. A fine regime capped at AUD 100 million converts compliance from an accounting line into a board-level risk.

The financial-crime overlay. AUSTRAC, the federal financial intelligence agency, administers anti-money-laundering and counter-terrorism-financing obligations that apply directly to gambling venues. This overlay — its thresholds, its record-keeping requirements and its two-tier structure for small and large operators — is reshaping venue operations more than any other current regulatory development, and is treated in detail below and in the following section of this article.

The phrase that regulators themselves use across all layers is harm minimisation. It is not decoration: it is the stated statutory purpose that ties together betting limits, self-exclusion schemes, cashless policy and advertising restrictions. Whether the machinery matches the rhetoric is a fair question — the NSW Crime Commission’s findings on criminal proceeds in poker machines, discussed below, suggest the gap has been wide — but the purpose is the organising principle of the entire framework.

Why Cash Is the System’s Core Vulnerability

The defining vulnerability of the NSW pokies landscape is not the machines. It is the cash.

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The high volume of cash transactions and the limited traceability of pokies make them attractive for money laundering. This is not a theoretical concern. The NSW Crime Commission examined the movement of criminal proceeds through the state’s poker machines and found that dirty money moves through gaming floors at scale — a finding that reframed the pokies debate in NSW from a player-harm question into a law-enforcement one, and that gave the cashless-reform agenda its current urgency.

The mechanics, as documented by financial-crime authorities, are straightforward. Criminals insert large sums of cash into electronic gaming machines, perform minimal gambling activity, and cash out — creating a record that reads as winnings rather than as a deposit of illicit funds. A related technique: offenders purchase winning tickets from other players, converting dirty cash into clean, traceable funds that appear to be legitimate gambling proceeds. And there is structuring — spreading smaller cash deposits across different venues to stay under reporting thresholds, so that no single transaction draws regulatory attention.

Complyadvantage.com, one of the sources underlying this section, reports that money mules are recruited specifically to launder money through pokies — a single-source claim, presented here as that source’s reporting rather than as an established market-wide fact, but one consistent with the NSW Crime Commission’s documented findings on the scale of criminal proceeds transiting the machine network.

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The red flags that AUSTRAC trains operators to detect read like a description of those methods in reverse. A red flag is large or repeated cash insertions followed by minimal play and immediate cash-out. Frequent small redemptions across different venues within a short period are a red flag. Customers refusing identification, or using multiple player cards, are a red flag. AUSTRAC issued a guide in 2024 to help firms recognise these indicators, and its list includes unusually high cash access, large deposits, cash transfers, casino disbursement checks and certain occupations as additional warning signs.

The laundering problem and the traceability problem are the same problem. A machine that accepts anonymous cash and pays out redeemable credits is, from a financial-crime perspective, a laundering instrument that happens to be legal. Every reform that attaches play to an account — every cashless mechanism — is simultaneously a harm-minimisation measure for the problem gambler and an anti-money-laundering measure for the financial criminal. That dual function explains why recommendations that originated in crime-commission findings have moved into mainstream regulatory policy.

The AUSTRAC Framework: Two Tiers of Obligation

AUSTRAC’s requirements for pokie venues are structured in two tiers, split at fifteen machines.

Operators with up to 15 pokies must register with AUSTRAC, keep identification records, and submit suspicious matter reports. This is the floor-level obligation: enrollment in the system, records of who is playing at the level required, and a duty to report transactions that raise suspicion.

Operators with more than 15 pokies carry the full compliance load: appoint a compliance officer, conduct risk assessments, implement AML/CFT programs, perform customer due diligence, and report cash transactions over AUD 10,000.

The structure of the second tier repays attention. Each element addresses a specific laundering technique documented above:

• Risk assessments force the operator to identify where its own venue is exposed — its cash handling, its high-volume players, its patterns of redemption.
• AML/CFT programs convert that assessment into procedures staff actually follow.
• Customer due diligence attacks anonymity directly: the venue must know who its significant players are.
• The AUD 10,000 cash-transaction reporting threshold is precisely the threshold that structuring is designed to evade — which is why the structuring pattern, spreading deposits across venues, is itself a red flag AUSTRAC trains operators to spot.
• The compliance officer exists so that these obligations have a named owner rather than diffusing into nobody’s job description.

Enforcement is not theoretical. Non-compliant operators may receive remedial directions, infringement notices and civil fines, and face reputational damage. In a market where venue brands — particularly club brands embedded in their communities — are the primary commercial asset, the reputational component is not a footnote. A venue publicly named in an AUSTRAC enforcement action carries that name into its own members’ noticeboard.

For players, this framework is mostly invisible until it isn’t. It is the reason a venue asks for identification in situations where none was requested historically, and the reason the culture of anonymous cash play — long treated as a settled feature of the Australian pokie experience — is under formal, dated pressure to end.

The Cashless Trajectory

The policy endpoint of the traceability problem has been named, though not yet reached. According to complyadvantage.com, the 2022 NSW Islington Report recommended making all NSW pokies cashless by the end of 2028. That is a single-source report of a dated recommendation — it is presented here as that source’s account of the report, not as settled law — but the direction it describes is corroborated by the actions of the regulators themselves: regulators recommend tighter customer due diligence, transaction monitoring, and the adoption of cashless gaming systems.

The logic runs in one line. Cash-based machine play is simultaneously the enabling condition for large-scale money laundering, the obstacle to effective player-tracking for harm minimisation, and the last fully anonymous retail financial product of any scale in the economy. Facctum.com reports that adoption of cashless, account-based pokies improves traceability and reduces anonymity — again, a single-source claim attributed to that source, but one that describes the mechanical consequence of the technology rather than contesting it. Transparent, account-based pokies provide full traceability of deposits, gameplay and withdrawals. Traceability of deposits, gameplay and withdrawals is, by definition, the end of anonymous play — and anonymous play is the condition both launderers and problem gamblers currently rely on.

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The venue-side implementation of cashless systems, the compliance obligations attached to operators of different machine counts, and the specific regulatory requirements for venues operating around the clock are the subject of the next section of this article. What belongs in this one is the strategic picture: NSW is moving from a cash machine network toward an account-based one, on a timeline set by recommendation and enforcement pressure rather than by operator enthusiasm. Venues that have built their compliance functions early are treating the change as a cost already incurred; venues that have not are carrying a liability with a due date.

Machine Population, Venue Types and What "Best" Can Mean

Returning to the question this article’s title asks — what makes for the best pokies in NSW — the landscape described above sets the honest boundaries of the answer.

There is no verified public ranking of NSW venues by machine quality, and no verified list of specific named machines or game titles with measurable attributes such as RTP or volatility that this article can responsibly reproduce. The data that would support such rankings is not published in the verified fact base for this market, and inventing it — or approximating it with "typically" and "around" — would manufacture exactly the kind of number a reader uses to make financial decisions. What exists instead is a set of venue-level differences a player can genuinely evaluate:

• Venue type. Club, pub and casino floors operate under different licence conditions, different regulatory oversight and — as the AUSTRAC two-tier structure shows — materially different compliance obligations depending on machine count.
• Operating hours. Venue trading hours differ, and the question of where machines run continuously is significant enough to warrant its own section, which follows this one.
• Payment mechanics. The cashless transition means the practical experience of play — how money enters and exits — is diverging between venues that have adopted account-based systems and those still operating on cash.
• Regulatory standing. Enforcement history, AUSTRAC registration and compliance posture are public-record matters for significant operators, and a venue’s record on them is the closest thing to a quality signal the market actually publishes.

"Best," in a market where the product is statistically identical across venues and the operator’s margin is fixed by regulation, cannot mean the machines. It means the venue conditions wrapped around them.

Setting Up the Rest of This Guide

The sections that follow narrow this landscape to the questions players most often ask.

The next section deals with 24-hour pokies in NSW: which categories of venue operate machines around the clock, how the shift to cashless and account-based machines is playing out on gaming floors, and what the compliance obligations are for operators of different sizes — the AUSTRAC two-tier framework introduced above, applied to the continuous-play environment where cash and traceability concerns are most acute.

A further section covers online pokies and the casino framework: the legal status of online machine play under the Interactive Gambling Act 2001, what the operator-targeting (rather than player-targeting) structure of that law means in practice, and how NSW casino offerings fit within it. The boundary line drawn here — no domestically licensed real-money online casino operators exist for Australian players — is developed there in full.

A final short section addresses payout percentages: how return-to-player figures are calculated for NSW machines, what they do and do not tell a player, and why exact venue-level payout figures are not publicly disclosed. It is the last piece of the evaluation toolkit, and it is deliberately brief, because the honest content of that topic is shorter than most players expect.

The Landscape in Summary

The NSW pokies market, reduced to its verifiable core: a machine network spread across pubs, clubs and the casino, operating in every Australian jurisdiction but densest here. A national player loss of about AUD 12 billion in FY 2020–2021, on turnover approaching AUD 150 billion, averaging AUD 608 lost per capita — with the NSW share of that loss the largest of any state. Winnings untaxed for players; operators taxed on schedules that vary by state and gambling type. A regulatory architecture of Commonwealth law, state licensing and a federal financial-crime overlay, with casino compliance failures now punishable by fines of up to AUD 100 million. A documented money-laundering problem running on cash anonymity, answered by AUSTRAC’s two-tier obligations and a policy trajectory — per the reported 2022 Islington recommendation — toward fully cashless machines by the end of 2028.

That is the table on which every question about venues, hours, online options and payouts is played out. The remaining sections sit down at it.

24‑Hour Pokies in NSW: Availability, Cashless Trends and Regulatory Requirements

Pokies in NSW sit in pubs, clubs and the state’s casino, and the venues that keep them running do not all follow the same clock. Around-the-clock access is a reality in parts of the market, but it is not the norm for every hotel or registered club, and the regulatory pressure behind it has been building for years.

Where the machines run around the clock

The Sydney casino operates continuously — table games and electronic gaming machines alike — under the Casino Control Act 1992. Hotels and registered clubs, which hold the bulk of the state’s pokies entitlements, set their own trading hours within their licensing conditions, and many stay open late or through the night, particularly on weekends. The result is that a player looking for pokies at any hour will generally find a venue, even if it is not the venue closest to home.

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That continuous availability is exactly what has drawn regulatory attention. The NSW Crime Commission and successive inquiries have examined how machines available at all hours, fed by cash, become a laundering channel. The mechanics are unglamorous: large sums go into the machine, minimal play follows, and a cash-out creates a paper trail that looks like winnings. It is a conversion service with a slot machine attached.

The cashless push

The 2022 NSW Islington Report recommended making all NSW pokies cashless by the end of 2028 — a single-source recommendation, reported by complyadvantage.com, not a legislated deadline. No law on the books currently forces every machine in every pub to go cashless by that date, and the politics of the transition remain contested. What is already moving is the technology: account-based play, where deposits, gameplay and withdrawals are tied to an identified account rather than a bucket of notes.

According to facctum.com, the adoption of cashless, account-based pokies improves traceability and reduces anonymity. The logic is straightforward: a machine that records who deposited, who played and who withdrew produces a record that cash handling does not. Transparent, account-based pokies provide full traceability of deposits, gameplay and withdrawals — which is precisely why anti-money-laundering regulators favour them and why parts of the hospitality industry resist them.

For players, the practical difference is the end of anonymous play. An account-based machine knows its customer in a way a coin-fed one never did. Whether that improves player outcomes or merely the audit trail is a separate question, and the evidence on both sides is still being argued.

Compliance obligations: the two-tier system

Whatever the future of cashless gaming, the present obligations are already tiered by venue size, and the dividing line is fifteen machines.

Operators with up to 15 pokies must:

• register with AUSTRAC;
• keep identification records;
• submit suspicious matter reports.

Operators with more than 15 pokies must go substantially further:

• appoint a compliance officer;
• conduct risk assessments;
• implement AML/CFT programs;
• perform customer due diligence;
• report cash transactions over AUD 10,000.

The structure reflects an assumption that scale brings risk. A venue with a dozen machines is treated as a small business with exposure; a venue with hundreds is treated as a financial institution that happens to serve beer. Given the laundering patterns documented in NSW — structuring across venues, purchasing winning tickets from genuine players, repeated cash insertions followed by minimal play and immediate cash-out — the assumption is not paranoid.

Non-compliance is not a theoretical concern. AUSTRAC has the full toolkit: remedial directions, infringement notices and civil penalties. And in a change with teeth, an amendment to the Casino Control Act 1992 allows NSW casino operators to be fined up to AUD 100 million for compliance failures. A fine ceiling of that size is not aimed at paperwork errors; it is aimed at institutional indifference.

Red flags venues are expected to catch

AUSTRAC issued a guide in 2024 to help firms recognise money-laundering red flags, and the indicators it lists read like a description of how pokies venues are actually misused:

• unusually high cash access;
• large deposits and cash transfers;
• casino disbursement checks;
• certain occupations;
• large or repeated cash insertions followed by minimal play and immediate cash-out;
• frequent small redemptions across different venues within a short period;
• customers refusing identification or using multiple player cards.

That last category — multiple player cards, refusal of identification — is where cashless and account-based systems do their work. A machine tied to a verified account makes the multiple-card trick structurally harder, which is the entire argument for the transition in a single sentence.

What this means for the player

None of this changes the odds, and it is not meant to. What it changes is the paper trail. A player at a cashless machine in a compliant venue is playing inside a system that records the transaction, verifies the identity, and reports the anomalies. A player feeding notes into an anonymous machine is not — and the second experience is, for now, still the more common one in NSW pubs and clubs.

The honest summary of the current state: 24-hour pokies access exists and is concentrated in the casino and late-trading venues; the cashless transition is recommended by one report, contested politically, and advancing unevenly; and the compliance burden on venues is already real, tiered, and enforced with penalties large enough to be noticed. The 2028 date circulating in discussion of the Islington Report is a recommendation, not a commitment — and anyone treating it as a deadline is ahead of the legislation.

Online Pokies and Crown Casinos in NSW: Legal Framework and Restrictions

Online pokies sit in a different legal category from the machines found in NSW pubs and clubs, and the difference is worth stating plainly before anything else.

The Interactive Gambling Act 2001 (IGA) makes it an offence for online operators to offer real-money gambling to Australian residents. Casino-style games online — pokies included — fall squarely within that prohibition. There is no domestic licensing pathway for them: it is not possible to obtain an Australian licence to run an online casino, and no locally licensed real-money online pokies operator exists. The law targets operators rather than players, so an individual Australian who plays at an offshore-licensed site is not committing an offence — but the operator serving them is.

This is also why search queries for no-deposit bonuses on NSW online pokies lead nowhere regulated. A no-deposit bonus is a marketing instrument of the online casino industry; since that industry cannot hold an Australian licence, any such offer reaching NSW players comes from an offshore operator outside the local regulatory perimeter. Winnings themselves are not taxed in Australia — gamblers keep what they win — yet the tax position of a win does not change the legal position of the operator who paid it out.

Crown’s presence in NSW is a land-based matter. Crown operates a casino in Sydney, and its gaming offer there operates under NSW casino regulation rather than under any online framework. The Interactive Gambling Act does not create an avenue for Crown — or any other casino licensee — to extend its pokies floor onto the internet for Australian residents. A casino licence covers premises; it does not convert into an online gaming licence, because no such licence exists to convert into.

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The practical summary for NSW players: physical pokies in licensed venues are legal and regulated; online pokies offered to Australians are not, regardless of the brand behind them.

NSW Pokies Payout Percentages: What Players Need to Know

A pokie’s payout percentage — its return to player, or RTP — expresses the proportion of total wagers a machine is designed to return to players over its lifetime. The remainder is the venue’s and operator’s margin. The figure is calculated on long-run turnover, not on any single session, which is why short-term results can sit far above or below it.

For players in NSW, the practical point is this: exact venue-specific RTP figures are not publicly disclosed. There is no published register showing what individual pubs, clubs or the casino return on their machines, so any site quoting precise numbers for a named venue is supplying a figure no official source confirms.

What can be said with confidence is the mechanism. Winnings are not taxed in Australia, so the payout percentage is the whole of the arithmetic that matters to the player: money in, money returned, and the margin that sits between them.

Responsible Gambling

Written by the editors at Casino Payment Info.